Return, Refund & Replacement Policy

At Mannat Enterprises we stand behind every order we dispatch. If you receive goods that are damaged, defective, short-supplied or do not match the description on your invoice, we will make it right.

1. Reporting a discrepancy

Inspect your consignment at the time of delivery. Any discrepancy — shortage, damage, wrong item or quality concern — must be reported to us within 48 hours of delivery via phone, WhatsApp or email, quoting your invoice number.

2. In-person resolution at our office

If there is any discrepancy with your order, you are welcome to visit our office with the affected goods and the original tax invoice. Our team will inspect the items and resolve the matter on the spot — by replacement, credit note or refund as applicable.

3. Replacement & refund

• Damaged, defective or wrong-shipped items will be replaced free of cost, subject to inspection.
• Where replacement is not possible, a full refund or credit note will be issued against the original invoice.
• Refunds are processed within 7–10 working days to the original payment method.

4. Items not eligible for return

• Customised, printed or branded promotional items.
• Consumables (cleaners, toiletry, food-grade disposables) once opened or used.
• Claims raised after 48 hours of delivery, or without a valid tax invoice.

5. Contact for any concern

For any return, refund or replacement query, please reach our customer support team — or simply visit our office with the goods and your invoice. We are committed to resolving every concern fairly and quickly.